Shawn Alexander
VP, Consumer Customer Success Operations
Verizon
Anastasia Bellos
SVP, Global Market Leader
Alorica
Darnell Brooks
Director, Operations Process and Strategy
The Home Depot
Geoff Burbridge
Founder & Principal
Human Edge Advisory LLC
Cheryl China
SVP, Director Mass Market Servicing
Citizens Bank
Michelle Cooper
Chief Marketing Officer
NiCE
Sam Counterman
SVP, Growth Marketing
Five9
Brandon Darrington
VP, Internal Medicine, Executive Administrator for Clinical Affairs and Administration
Emory Healthcare
Michael DeJager
Managing Director, Events
CMP
Lance Gruner
Fractional C-Suite | Retained Advisor | Executive Coaching
Lance Gruner Advisory
Sara Hanley
SVP, Marketing
ASAPP
Jennifer Hanson
Director, Customer Experience
Andersen Windows
Jennifer Harrington
VP Marketing, Demand Generation
Genesys
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Lydia James
Founder, Chief Transformation Officer
The Pivot Solutions Group
Mark Killick
SVP, Experiential Operations
Shipt
Mario Matulich
President
CMP
Ashok Meka
Vice President - Business Data Analytics
UMB Bank
Molly Moore
Chief Operating Officer
LiveOps
Sam Nader
Former Senior Director, Business Transformation & Enablement
Target
Thomas Nusspickel
Chief Operating Officer
Universal Account Servicing
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Ricardo Parodi
VP, Customer Experience
Marriott International
Amy Payne
VP, Global Customer, Partner and Events Marketing
Talkdesk
Robert Schoenfield
EVP, Licensing and Partnerships
Krisp
Troy Shaffer
VP, Member Experience
Alignment Health
Gadi Shamia
CEO
Replicant
Mariano Tan
President & CEO
Prosodica
Karen Vaughn
Senior Director, Consumer Care
Nike